Coffee Krave Terms and Conditions
Introduction
Welcome to Coffee Krave. By accessing our website and purchasing our products, you agree to comply with the following terms and conditions. These terms govern your use of our website, products, and services, so please read them carefully. If you do not agree with any part of these terms, you should refrain from using our website.
Products and Services
1. Product Range and Availability:
Coffee Krave offers a diverse range of coffee products, accessories, and related services. While we strive to keep our product offerings up-to-date, all products are subject to availability. We reserve the right to limit the quantities of any product or discontinue any product at any time without prior notice.
2. Product Descriptions:
We make every effort to provide accurate descriptions of our products. However, we do not warrant that the product descriptions or other content on our website are complete, reliable, current, or error-free. If a product offered by Coffee Krave is not as described, your sole remedy is to return it in unused condition.
3. Custom Orders and Bulk Purchases:
For custom orders, bulk purchases, or wholesale inquiries, please contact us directly. Specific terms, conditions, and pricing will be provided on a case-by-case basis.
Pricing and Payment
1. Pricing Information:
All prices on our website are listed in GBP (£) and are inclusive of VAT unless otherwise stated. We reserve the right to modify prices at any time without prior notice. Price adjustments do not apply to orders that have already been placed and confirmed.
2. Payment Methods:
Coffee Krave accepts a variety of payment methods, including major credit cards, debit cards, and PayPal. The available payment options will be listed during the checkout process. Payment must be made in full at the time of purchase. If your payment method is declined, the order will not be processed.
3. Billing Information:
You agree to provide current, complete, and accurate billing information for all purchases made on our website. If your billing information changes after you place an order, please contact us immediately to update your details.
Shipping and Delivery
1. Shipping Costs:
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Please review your shipping costs before confirming your purchase.
2. Order Processing and Tracking:
Once your order is processed, you will receive a confirmation email with tracking information. Please note that processing times may vary, especially during peak seasons. If your order is delayed, we will notify you via email.
3. Customs and Import Duties:
International shipments may be subject to customs and import duties. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Coffee Krave is not responsible for delays caused by customs or other regulatory authorities.
4. Risk of Loss:
All items purchased from Coffee Krave are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Returns and Refunds
1. Return Policy:
If you receive a defective or damaged product, you may return it within 30 days of the purchase date for a full refund or exchange. To initiate a return, please contact our customer service team at info@coffeekrave.co.uk with your order details.
2. Refund Process:
Once we receive the returned product and verify its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method. Please note that shipping costs for returns are the responsibility of the customer unless the product is defective or damaged.
3. Non-Returnable Items:
For hygiene reasons, certain items such as opened coffee packs cannot be returned unless they are faulty. Please contact us if you have any questions about our return policy.
Privacy Policy
Your privacy is of utmost importance to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal data. By using our website and services, you consent to the practices described in our Privacy Policy.
Intellectual Property
All content on the Coffee Krave website, including but not limited to text, graphics, logos, images, and software, is the intellectual property of Coffee Krave or its content suppliers. This content is protected by copyright, trademark, and other applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.
Limitation of Liability
1. General Liability:
Coffee Krave is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or products. This includes but is not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.
2. Direct Damages:
Our liability for any direct damages shall be limited to the amount you paid for the product that gave rise to the liability. This limitation applies regardless of the legal theory on which the claim is based, whether in contract, tort, or otherwise.
3. No Warranty:
While we strive to provide a seamless experience, Coffee Krave does not guarantee that our website will be available at all times or that it will be free from errors, viruses, or other harmful components.
Contact Information
If you have any questions or concerns regarding these terms and conditions, please feel free to contact us at:
Email: info@coffeekrave.co.uk
We are here to assist you and ensure your experience with Coffee Krave is positive and satisfying. Thank you for choosing Coffee Krave!