Frequently Asked Questions (FAQs)
What is Coffee Krave?
Coffee Krave is an online store offering a variety of high-quality coffee products. We partner with suppliers to bring you the best coffee beans, grounds, and accessories delivered straight to your door.
How does dropshipping work with Coffee Krave?
Dropshipping allows us to offer a wide selection of products without holding physical inventory. When you place an order, we forward it to our supplier, who then ships the product directly to you.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment options as listed on our website.
How long will it take to receive my order?
Delivery times vary based on your location and the availability of the products. Typically, orders are processed within 2-3 business days and shipped within 5-15 business days. You will receive a tracking number once your order is shipped.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.
What is your return policy?
We accept returns within 30 days of purchase for defective or damaged products. To initiate a return, please contact our customer service team with your order details. Note that the customer is responsible for return shipping costs unless the product is defective or damaged.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier's website.
What should I do if I receive a defective or damaged product?
If you receive a defective or damaged product, please contact our customer service team within 30 days of receipt. We will arrange for a replacement or refund and provide instructions for returning the defective product.
Can I cancel or change my order after it's been placed?
If you need to cancel or change your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request. However, once an order is processed, we may not be able to make changes or cancel it.
How can I contact Coffee Krave customer service?
You can reach our customer service team via:
Email: [Your Email Address]
Phone: [Your Phone Number]
Contact Form: [Link to Contact Form on Your Website]
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
Can I customize my coffee order?
Currently, we offer a range of pre-packaged products. We are working on offering customizable options in the future. Stay tuned for updates!