Coffee Krave Privacy and Cookie Policy

At Coffee Krave, your privacy is of paramount importance to us. We are committed to maintaining the trust and confidence of our customers by ensuring the protection of your personal information. This Privacy and Cookie Policy details how we collect, use, and safeguard the data you provide to us when visiting our website or making a purchase. By interacting with Coffee Krave, you agree to the practices described in this policy.

Privacy Policy

Information We Collect

1. Personal Identification Information:
When you place an order, subscribe to our newsletter, or interact with our site in any other way, we may collect the following personal information:

• Name: Used to personalise your experience and process orders.
• Email Address: Utilised to send order confirmations, updates, and occasional promotional content.
• Phone Number: Helps us to contact you regarding your orders or any customer service inquiries.
• Shipping and Billing Addresses: Essential for delivering your products and verifying payment details.
• Payment Information: This includes your credit card details or other payment methods, which are securely processed through third-party payment gateways.

2. Non-Personal Identification Information:
To better understand how our website is used and to improve user experience, we also collect non-personal data, such as:

• Browser Type: Helps us ensure compatibility and optimise our website for different browsers.
• Operating System: Used to enhance the user interface and troubleshoot issues.
• Pages Visited: Tracks which parts of our website are most popular or need improvement.
• Time and Date of Visit: Assists in analysing peak traffic times and improving our site’s efficiency.
• Other Diagnostic Data: Includes metrics that help us maintain and improve the performance of our site.

How We Use Your Information

1. To Process Transactions:
Your personal information is primarily used to complete transactions. This includes processing payments, verifying order details, and ensuring the accurate delivery of your purchases.

2. To Improve Customer Service:
Your feedback and information allow us to provide more responsive customer service. Whether you're asking a question, reporting an issue, or requesting support, the data you share helps us address your needs promptly and effectively.

3. To Send Periodic Emails:
We may use your email address to communicate with you regarding your orders. In addition, if you opt-in, you will receive our newsletters containing company news, product updates, special promotions, and other relevant content. You can unsubscribe from these emails at any time by following the instructions included in each communication.

How We Protect Your Information

At Coffee Krave, we take the security of your personal data very seriously. We have implemented robust data collection, storage, and processing practices to safeguard your information against unauthorised access, alteration, disclosure, or destruction. This includes:

• Encryption: Sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Secure Storage: We store personal data in a secure environment, protected by firewalls and access controls.
• Restricted Access: Only authorised personnel have access to your personal information, and they are obligated to keep this information confidential.

Sharing Your Personal Information

We respect your privacy and do not sell, trade, or rent your personal identification information to third parties. However, we may share generic, aggregated demographic information with our business partners, trusted affiliates, and advertisers. This data is not linked to any personal identification information and is used solely for statistical purposes and to improve our services. Additionally, we may share your information with third-party service providers for processing payments, shipping orders, or conducting marketing campaigns. These third parties are obligated to protect your data and use it only for the purposes for which it was shared.

Cookie Policy

Cookies are small text files stored on your device that help us provide a more personalised and efficient browsing experience. By using our website, you consent to our use of cookies as described below.

Types of Cookies We Use

1. Essential Cookies:
These cookies are necessary for the website to function properly. They enable core features such as security, network management, and accessibility. Without these cookies, certain services and functionalities cannot be provided.

2. Performance and Analytics Cookies:
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. The data collected through these cookies is used to improve the user experience and optimise our site’s performance.

3. Functionality Cookies:
These cookies allow our website to remember your preferences, such as your login details and language settings, to provide a more personalised experience.

4. Advertising Cookies:
Advertising cookies are used to track visitors across websites. The goal is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

Managing Cookies

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, doing so may prevent you from taking full advantage of our website’s features.

Use of Cookies for Advertising

We use cookies and similar technologies to enhance your browsing experience and provide relevant advertising through NextRoll. These cookies help us deliver personalized ads based on your interests and browsing behavior.

Our custom consent banner complies with IAB TCF v2.0 standards, ensuring transparency and control over your data. You will have the option to accept or decline cookies through equally visible buttons.

You can change your consent settings at any time, and we will not collect additional visitor data until you provide consent.

Your Rights

Under data protection laws, you have several rights concerning your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request that we correct it.
• Right to Erasure: You can ask us to delete your personal data, provided there are no legal reasons for us to retain it.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us using the information provided below.

Contact Us

If you have any questions or concerns about this Privacy and Cookie Policy or if you wish to exercise your rights, please contact us at:

Email: info@coffeekrave.co.uk

Thank you for trusting Coffee Krave with your personal information. We are dedicated to protecting your privacy and providing you with a secure and enjoyable shopping experience.